I just came back from the Riu Guanacaste Hotel in Costa Rica which was fabulous. Sunwing was not. Before Sunwing came along charters flights were wonderful. To me a charter flight meant direct flights to
your destination: meaning no stopovers which was a great advantage with charters flights. Sunwing I believe has changed all that. They changed our flight at the last minute making us get up at 4 in the morning instead of 8 because they were making an unscheduled stop to the Dominic Republic, combining two flights to drop off passengers going to the Dominican. This was something I was not prepared for. In fact I wouldn't have taken the package with Signature Tours. 3 1/2 hours were added to our flight time. It took us over 8 hours to get to our destination.
I was hoping this would be the end of flight changes and that our return flight would go unchanged. It was not to be. At the very last minute while we were on the shuttle bus from our hotel traveling to the airport, we were informed that the flight would be delayed another five hours. We arrived at the airport around 5pm and the plane did not arrive until 9:15pm. In fact we were so happy to see the plane glide onto the runway that we all clapped, relieved that we were going home that evening. We left shortly after 10 and arrived in Toronto at 4 in the morning. (I also did not want to return from a destination at 4 in the morning.)
Now I wonder when did this all happen—this disregard for people, the lack of respect not to answer our questions as to why the plane was delayed? And I know it was not because of the winter storm that descended along the east coast. Our flight pattern to Toronto did not go towards that direction. The pilot just said there were many reasons for the delay . . .
When I look at the Sunwing website, there are a lot of complaints. They don't answer emails or address any problems. Will this be the trend now in charter airlines? I hope not. I will spend the extra money and go on charters that stick to their word.
As to sending around a form on the plane concerning a Sunwing experience—please save your money . . .
your destination: meaning no stopovers which was a great advantage with charters flights. Sunwing I believe has changed all that. They changed our flight at the last minute making us get up at 4 in the morning instead of 8 because they were making an unscheduled stop to the Dominic Republic, combining two flights to drop off passengers going to the Dominican. This was something I was not prepared for. In fact I wouldn't have taken the package with Signature Tours. 3 1/2 hours were added to our flight time. It took us over 8 hours to get to our destination.
I was hoping this would be the end of flight changes and that our return flight would go unchanged. It was not to be. At the very last minute while we were on the shuttle bus from our hotel traveling to the airport, we were informed that the flight would be delayed another five hours. We arrived at the airport around 5pm and the plane did not arrive until 9:15pm. In fact we were so happy to see the plane glide onto the runway that we all clapped, relieved that we were going home that evening. We left shortly after 10 and arrived in Toronto at 4 in the morning. (I also did not want to return from a destination at 4 in the morning.)
Now I wonder when did this all happen—this disregard for people, the lack of respect not to answer our questions as to why the plane was delayed? And I know it was not because of the winter storm that descended along the east coast. Our flight pattern to Toronto did not go towards that direction. The pilot just said there were many reasons for the delay . . .
When I look at the Sunwing website, there are a lot of complaints. They don't answer emails or address any problems. Will this be the trend now in charter airlines? I hope not. I will spend the extra money and go on charters that stick to their word.
As to sending around a form on the plane concerning a Sunwing experience—please save your money . . .
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